Refund policy

Returns and Exchanges

To start a return or exchange, please fill out a Return or Exchange form and we will review your request shortly.

  • For exchanges, the fastest way to ensure you get what you want is to return the item you have by filling out a Return or Exchange form. Once the exchange is approved and the item is returned, make a separate purchase for the new item.
  • For approved exchanges, you are required to place a new order of same or greater value to that which you are sending back. If you fail to place your exchange order before the item(s) arrive back, you will receive a store credit for the item value on your behalf.
  • Requests to return or exchange items must be submitted within 7 days of your delivery confirmation, and then posted back to us no later than 7 days after request approval. Unauthorized returns or items received outside of our allotted timeframe will not be accepted.
  • Returns/exchanges will NOT be accepted for:
    • Custom/special orders/personalized items (including cases with paid logo removals)
    • Final sale/discounted items/gift cards
    • Where return or exchange was not requested and approved
    • If item(s) returned have been used/worn/tampered with
    • If item(s) that arrive back are otherwise not in re-sellable condition
    • Where item(s) have not arrived back to us/are lost in transit
    • Where ship back date falls outside of allotted return window
  • Returned or exchanged items must be 100% unused, in their original/brand new condition. You’ll also need the receipt or proof of purchase.
  • If your request is approved, you will be provided with an appropriate return address and any items must be posted back within 7 days of approval.
  • All shipping related costs are non-refundable — including original shipping costs and any shipping accrued to return or exchange item(s) from your order.
  • Returns are subject to a 15% restocking fee. When your item(s) arrive back, you will be issued a refund for the cost of the item(s) returned MINUS 15%.
  • All item(s) must be returned in the same condition that they arrived in — New, unused and re-sellable
  • Purchasing tracking for returned item(s) is recommended when sending back the product, but is not required. You are responsible for making sure that the item(s) do, in fact, arrive back to Pixel Putzing LLC and will not be compensated if they fail to.
  • Any attempt at a forced return/refund (including packages received without prior communication/approval) will simply be refused.

Order Changes

Because we aim to get all orders processed, fulfilled and shipped out to you as quickly as possible, it is often very difficult (and sometimes just not possible) for us to make changes to orders once they are submitted. We do always recommend double checking your information to ensure that the device/size/address/etc are correct prior to submitting your order.

Although we cannot make any promises, you are always welcome to contact us ASAP if you do need to make a change to your order and we will do our best to accommodate. If we are unable to make changes to your order, you will need to wait until the order arrives and submit a request for exchange instead.

Problem With Item(s) Received

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We truly do our best to make sure that any mishaps are caught/corrected prior to shipping. But, if something happens to otherwise slip by, we will make sure it is taken care of for you immediately and at no extra cost to you.

In the rare event that something is off with your order, please submit a ticket and we will get back to you as soon as possible with a quick resolution. Again, you will never have to pay anything extra for our errors. 

Delivery Issues

Thank you for understanding that if your order is returned to us for issues resulting from missing/wrong address information provided to us, you will be required to purchase a new label before we are able to re-ship.

We do not accept forced returns/refunds as a result of refusal to cover these additional shipping costs and the item(s) will simply be refused.

 

 

Exceptions for Customers in the European Union

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return or exchange, please fill out a Return or Exchange form. In any input on the form that requires justification, note “EU” and continue submitting the ticket. We will review your request shortly.

European Union 2-Year Legal Warranty

We stand by the quality and durability of our products. In accordance with European Union consumer protection law, all products sold to consumers in the EU come with a 2-Year Legal Warranty from the date of delivery. If your product turns out to be faulty or does not match the online description as advertised, you can submit an EU Warranty Claim form and we'll make it right.

At a Glance

  • 2-Year Legal Guarantee: Applies automatically to all consumer purchases made in the EU.
  • Covers Faulty Goods: You have the right to a free replacement or refund if your product is defective or does not match the description or function promised.
  • No Product Registration Required: Your rights apply automatically — no action needed to activate them.
  • Proof of Purchase Required: Please retain your order confirmation or receipt to claim your warranty.
  • Consumer Rights First: This legal warranty operates independently of any additional commercial warranties we may offer.
  • Separate Claims Per Item: Submit a separate form for each item, even if they are from the same order.

What's Covered?

Under EU law, you are entitled to remedies if a product:

  • Has manufacturing defects or material faults.
  • Does not function as advertised or expected.
  • Fails under normal, intended use within 2 years of delivery.

What's not covered?

This warranty does not cover:

  • Damage due to misuse, improper handling, or intentional harm.
  • Normal wear and tear, cosmetic damage, or aging (e.g., discoloration).
  • Issues caused by alterations or third-party modifications.
  • Damage resulting from failure to follow product care instructions.
  • Damage due to accessory removal, such as removing a phone grip.
  • Stolen, lost, or misplaced items

Filing an EU Warranty Claim

To file a claim under the 2-Year Legal Warranty, please:

  • Complete the EU Warranty Form.
  • Provide proof of purchase and a description of the defect (photos or video may be requested).
  • Claims are typically reviewed within 7 business days.

If the product is found to be faulty, we will offer, at no cost to you:

  • A replacement, or
  • A refund if replacement is not feasible.

Note: Under EU law, you may be entitled to a refund if the fault appears within the first 12 months unless we can prove the item was not faulty at the time of delivery.

Shipping & Returns

In case of approved claims:

  • Return shipping (if needed) is free for consumers in the EU.
  • We may request the original item be sent back for inspection or recycling.

Terms of Service

By submitting a warranty claim, you acknowledge:

  • We reserve the right to deny claims that are ineligible based on these terms.
  • Replacements will be of the exact model, design, and device compatibility as the original purchase.
  • Replacements are processed within the same production timeline as new orders, typically fulfilled in 1-3 business days but potentially up to 7.

Limitation of Liability

To the maximum extent permitted by law, Snarky Putzing shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.

Your Legal Rights

This warranty does not limit or affect any rights you may have under applicable national consumer laws in the EU. In case of conflict between this warranty and your legal rights, your legal rights will prevail.